HONI CUSTOMER CARE

A Little Help, A Lot of Honi

Everything you need to know, all in one lovely place.

Shopping & Monthly Drops

What is a Honi Monthly Drop?

Every month, we introduce a thoughtfully curated collection of bath and body products featuring seasonal fragrances and limited-edition favorites. It's a little something new to look forward to.

When do new Monthly Drops launch?

Our Monthly Drops launch on the first Tuesday of every month. New products become available to purchase on their release date, while supplies last.

Can I purchase Monthly Drop products early?

Monthly Drop products aren't available for purchase before their scheduled launch date. Once released, you can shop the collection directly on our website.

Will sold-out fragrances come back?

Some fragrances may return in future collections, while others are available for a limited time only. If you find something you love, we recommend picking it up while it's here.

Can I still shop Honi between Monthly Drops?

Absolutely! Our Honi Cabinet is home to everyday favorites and bestselling bath and body products that you can shop throughout the year, subject to availability.

Shipping & Orders

When will my order ship?

We pack and ship orders Monday through Friday, excluding weekends and holidays. Processing times may vary depending on order volume and product availability.

Do Monthly Drop orders ship on the first Tuesday?

Not necessarily. The first Tuesday is when the collection becomes available to purchase. Orders are then prepared and shipped during our regular Monday–Friday business schedule.

How much is shipping?

Shipping costs are calculated at checkout based on your order and delivery destination.

Will I receive tracking information?

Yes! Once your order ships, you'll receive a shipping confirmation email with tracking details when available.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible. We'll do our best to help before your order enters fulfillment. Once fulfillment has begun, changes or cancellations may no longer be possible.

Returns & Product Care

What is your return policy?

Because our bath and body products are handcrafted in small batches, all sales are final. We do not accept returns or exchanges for changes of mind, fragrance preferences, or ordering mistakes.

What if my order arrives damaged?

We want your Honi products to arrive beautifully. If something arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos, if available.

We'll review the issue and arrange a replacement or store credit, as appropriate. If a replacement is unavailable, we'll work with you on a suitable resolution, subject to applicable law.

How should I store my bath bombs?

Keep your bath bombs in a cool, dry place away from humidity and direct sunlight. For the best experience, store them in their original packaging until you're ready to use them.

How do I use a bath bomb?

Fill your bathtub with warm water, gently drop in your bath bomb, and enjoy the fizz, fragrance, and a little moment of relaxation.

Use caution when entering or exiting the bathtub, as oils may make surfaces slippery.

How do I use a shower steamer?

Place your shower steamer on the shower floor or a ledge where it will receive occasional splashes of water without sitting directly under the stream.

As it dissolves, the fragrance releases into the steam.

Shower steamers are intended for shower use only and should not be used as bath bombs.

Ingredients & Fragrance

Are Honi products handmade?

Yes! Our products are thoughtfully handcrafted in small batches with attention to quality, fragrance, and the little details that make everyday routines feel special.

Where can I find the ingredients?

You'll find ingredient information on individual product pages and product packaging. Because formulas and fragrances vary, we recommend checking the specific product before purchasing.

Are your products suitable for sensitive skin?

Everyone's skin is different. We recommend reviewing the ingredient list carefully, especially if you have known allergies or sensitivities.

Discontinue use if irritation occurs. If you're unsure whether a product is appropriate for your skin, consult a qualified healthcare professional.

Are your fragrances natural?

Our products may contain essential oils, fragrance oils, or a combination of fragrance ingredients, depending on the product.

Please refer to individual product descriptions for specific details.

Gifts & Special Orders

Can I send Honi as a gift?

Of course! Our bath and body products make thoughtful gifts for birthdays, holidays, thank-yous, and those just-because moments.

You can enter your recipient's shipping address during checkout.

Do you offer wholesale?

We're happy to hear from retailers interested in carrying Honi. Please contact us with information about your shop and we'll share available wholesale opportunities.

Still Have Questions?

We're here to help make your Honi experience as lovely as possible.

Reach out through our Contact Us page or email hello@behoni.com.

A little everyday indulgence, made with love.